Third Party Verification, or TPV, is the process of having an independent third party confirm the identity of the customer, whether he or she has authorization to place or change an order, and whether the customer comprehends the details. A wide variety of industries use TPV to prevent lawsuits and improve customer understanding and satisfaction. In addition to telecom and utilities, TPV is useful for financial services firms, mortgage companies, health care organizations, real estate companies, travel and vacation services, and more – basically, any company that needs to confirm or verify its interaction with a customer.
Istonish is a leader in providing TPV services. We have the proven expertise with "layered" or summary disclosures, optimization of scripts, and live agent interaction that ensures successful verifications. In addition, we bring an attitude and approach that is dedicated to our customer’s success. And our customers agree!
Companies using Istonish’s TPV services can provide customers or clients with a quick and easy way to confirm their identity and reduce fraud. Istonish designed Aprisi Assure to work on all types of devices, and to provide multiple channel options for verification.
Our mobile third-party verification services can deliver:
- Regulated and non-regulated third-party verifications
- Electronic, text, or email letters of authorization (LOAs)
- Term contract agreements via text, email or voice
- Consent verification for online customers
- Text confirmations to initiate verification completion if a cell phone call drops
- Identity confirmation
- Secure customized surveys at the completion of a sales transaction
- Bilingual (English and Spanish) solutions
Sometimes companies need to obtain – and retain – customer acknowledgement and understanding of a decision or action. This record provides tremendous value to the customer and to your organization.
Using the Aprisi Assure platform, Istonish simplifies managing this acknowledgement for both parties by capturing any combination of voice, email, or text and storing it for as long as needed. Liability acknowledgements are then stored as ‘verbal agreements’ in electronic format and attached to the customer record.
Electronic Letters of Authorization
Many customers prefer to approve agreements from their mobile devices. Aprisi Assure’s integrated electronic agreements function ensures that customers can easily review contract terms from anywhere and electronically complete the transaction. Our system then notifies all parties that the transaction is complete, enabling immediate activation or provisioning of products and services.