Third Party Verification (TPV) for Phone Service

You just signed up for new cable or phone service and suddenly you’re being transferred to a third party verification service (TPV).  Have you ever wondered why? Although TPV is used to verify many other types of transactions, the most common use is to verify your phone service. Following are 7 things you need to know about TPV.

1. Third Party Verifications are required by the FTC (Federal Trade Commission), and the FCC (Federal Communications Commission).

“Slamming” is the illegal practice of switching a consumer's traditional wireline telephone company for local, local toll, or long distance service without permission. Your telephone service cannot legally be switched from your existing authorized telephone company to a new company unless the new company verifies the switch by one of the following methods:

  • Uses an independent third party to verify your oral authorization to switch;
  • Provides and obtains your signature on a letter that indicates, in writing, that you want to switch authorized telephone companies; or
  • Provides a toll-free number that you can call to confirm the order to switch authorized telephone companies.

2. A Third Party Verification is the process of getting an independent party to confirm that a customer is requesting a change.

Before a telephone company can place an order to switch you to a new telephone company that you agreed to use during a telemarketing call, the company must verify your decision to switch by: (1) connecting you to a third party verifier; (2) sending you a letter of agency (LOA) to sign and return; or (3) providing you a toll-free number to call to confirm your decision electronically.

3. Usually conducted via transfer, a TPV provider requests for a customer’s identity to verify an authorized decision.

All third party verifications must elicit from you: (1) the date of the verification; (2) your identity; (3) confirmation that you are authorized to make the change; (4) confirmation that you want to make the change; (5) confirmation that you understand that you are authorizing a company change, not an upgrade to existing service, bill consolidation, or any other potentially misleading description of the transaction; (6) the names of the telephone companies affected by the change (not including the name of the company you are leaving); (7) the telephone numbers to be switched; (8) the types of service involved; and (9) appropriate verification data (such as your date of birth or social security number).

4. In the telecommunications industry, VoIP carriers who connect with the public telephone network are required to notify their customers of any limitation to their E911 systems.

By signing or verbally agreeing to Voice over Internet Protocol (VoIP), customers waive all claims resulting from disruption of 911 service or inability to make emergency calls. 911 service calls may not complete or many be routed to emergency personnel who will not be able to assist you if you disable, damage or move the modem to a location other than the service address your provided your service provider.

5. How to protect yourself against slamming.

Always examine your telephone bill immediately and thoroughly. If you see a new telephone company name on your bill, call the number that’s shown on that portion of the bill and ask for an explanation.

“Freeze” your existing authorized telephone company.

A freeze lets your local telephone company know that you do not want it to switch the telephone companies that you have selected unless it receives written or verbal authorization from you.

6. Over 80% of recently surveyed respondents agreed that a transaction was harder to dispute because the verification was made and held by an independent third party.

Let’s say that one more time: over 80% of respondents agreed that a transaction was harder to dispute because the verification was made and held by an independent third party.

7. Did you know it takes 12 positive experiences to make up for one negative experience?

At Istonish Verification Services, we believe in keeping not only our customer safe, but in keeping your customer happy.  With over 15 million third party verifications, Istonish client portal consists of all of our clients recorded and securely stored TPV calls.

We’ve completed over 15 million verifications and are proud to announce an industry first…Mobile Text Verification.  Now verifications can be delivered directly to your mobile phone.  

Click to learn more about our Third Party Verification Platform, Aprisi Assure!